Shipping Policy

Essential Information:

  • Order Cut-Off: Orders placed by 4:00 PM (AEST) are processed the same business day. Orders submitted after this time will start processing the following business day.
  • Processing Time: Most orders are processed within 1-2 business days (Monday through Friday). During busy periods or unexpected events, processing may take a bit longer.
  • Shipping Estimates: After shipment, deliveries usually arrive within 3-6 business days (Monday through Friday). Occasional minor delays may occur due to external circumstances.
  • Free Shipping: All orders within Australia are eligible for complimentary delivery.

Order Handling and Shipping
Once your order is received, you will get a confirmation email, and we will start processing it. Typical processing takes 1-2 business days (Monday through Friday), though times may vary during high-demand periods. Once shipped, you will receive a tracking link via email so you can follow your delivery.

After processing, your order is handed over to the delivery service. Most packages arrive within 3-6 business days (Monday through Friday), but actual delivery times can vary depending on your location and the courier’s schedule.

We provide free shipping on all orders within Australia, with no minimum purchase required.

Delivery Delays
If your order hasn’t arrived within the expected timeframe, please allow up to 2 additional business days and check your tracking link. If your package still hasn’t arrived, contact us with your order number so we can assist you promptly.

Order Cancellations
To cancel an order, contact us as soon as possible at info@sasa-sydney.com. Cancellations can only be processed if the order has not yet been processed or shipped. If your order is already on its way, it can be returned after delivery according to our return policy.

Damaged or Wrong Items
If you receive an item that is damaged or incorrect, we apologize for the inconvenience. Despite careful quality checks, mistakes may happen. Please send clear photos of the product and packaging to info@sasa-sydney.com. We will review your case and take the necessary steps to resolve it quickly.

We’re available to assist you during our service hours—just use the contact options below to reach us.

Customer Services Hours:
Monday to Friday: 9:00 AM - 6:00 PM (AEST)

Email: info@sasa-sydney.com
Phone Number: +61485979582
Contact Form: Click Here

Business Information
Sasa-Sydney is operated by Sanderzorg, a company based in the Netherlands.

Company Number: 73759635
VAT: NL002389166B54
DUNS Number: 492918205

Address:
Velperpoortslangstraat 118
Arnhem 6811 BA