Frequently Asked Questions

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Which payment methods are available?

We offer a range of secure payment options, so you can choose the method that suits you best. Below are the payment methods we currently accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • UnionPay
  • Shop Pay
  • Google Pay
  • Apple Pay

Please read our Payment Options page for more information.

How much does shipping cost?

Shipping is free on every order sent within Australia. For more information about shipping please see Shipping Policy.

Is it possible to return an order?

Of course, you can return eligible items within 30 days of delivery. Returns requested after the 30-day period won’t be accepted. Please check our Return and Refund Policy for more information.

How long does it take to prepare and ship an order?

Processing your order usually takes 1 - 2 working days (Monday - Friday). Once dispatched, the delivery generally takes 3 - 6 working days (Monday - Friday).

Business Information
Sasa-Sydney is operated by Sanderzorg, a company based in the Netherlands.

Company Number: 73759635
VAT: NL002389166B54
DUNS Number: 492918205

Address:
Velperpoortslangstraat 118
Arnhem 6811 BA

Customer Service Hours:
Monday - Friday:
9:00 AM - 6:00 PM (AEST)

Email: info@sasa-sydney.com
Phone: +61485979582