1. Where is my package?
After placing your order, it typically takes 1-3 business days to process your order and 5-12 business days for delivery. If these timeframes have passed and your package has not arrived, please contact our customer service team.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code via email. Please also check your spam folder, as our emails sometimes end up there. Note that it may take some time for the Track & Trace link to become active.
3. How can I track the progress of my order?
You can track the progress of your order using the Track & Trace number you received via email. Enter the Track & Trace code on our Track & Trace page to view the status of your delivery.
4. I am not satisfied with my package.
Please review our refund policy for information on returning your package.
If you still haven't found an answer to your question, feel free to contact us at Info@Sasa-Sydney.com
Thank you for your interest in SaSa-Sydney!